Terms of service
Last Updated: Aug 13, 2025
Welcome to Scrappy to the Rescue (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services. By purchasing from us or using our site, you agree to these Terms. Please read them carefully.
1. Use of Our Website
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase.
You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws.
2. Products & Intended Use
Our products are intended only for external use on animals and should be used as directed.
Keep all products out of reach of children.
While we use high-quality, pet-safe ingredients, results may vary depending on the animal and condition being treated.
Always check ingredients before use to ensure your pet has no allergies or sensitivities.
3. Medical Disclaimer
Our products are not a substitute for professional veterinary advice or treatment.
If your pet’s condition worsens or does not improve, seek veterinary care immediately.
We do not claim to diagnose, treat, cure, or prevent any disease.
4. Orders & Payment
By placing an order, you agree to provide accurate, current, and complete information.
We reserve the right to refuse or cancel any order at our discretion.
All prices are shown in GBP and are subject to change without notice.
Payments must be made in full before orders are dispatched.
5. Shipping & Delivery
Shipping times are estimates and may vary depending on location and carrier.
We are not responsible for delays caused by couriers, customs, weather, or other circumstances beyond our control.
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
6. Returns & Refunds
For hygiene and safety reasons, opened or used products cannot be returned.
If your item arrives damaged or defective, please contact us within 10 days of delivery with proof (e.g., photographs) for a replacement or refund.
7. Intellectual Property
All text, images, logos, and designs on our website are the property of Scrappy to the Rescue and are protected by copyright and trademark laws.
You may not copy, reproduce, or use our branding or content without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any injury, reaction, or loss arising from the use or misuse of our products.
Our total liability for any claim will not exceed the purchase price of the product in question.
9. Indemnification
You agree to indemnify and hold harmless Scrappy to the Rescue, its owners, employees, and partners from any claims, damages, or expenses arising from your misuse of our products or breach of these Terms.
10. Governing Law
These Terms are governed by the laws of [United Kingdom] and any disputes shall be subject to the exclusive jurisdiction of the courts of [England and Wales].
11. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or products after changes are made constitutes acceptance of the revised Terms.
Contact Us
📧 Email: support@scrappytotherescue.com
📍 Address: Scrappy to the Rescue
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom